1) Product Inquiries
What hand does the Web go on? (Right Handed Swing / Left Handed Swing)
The web only goes on the top hand, as this is the hand that takes on the most sting at contact.
- Right Handed Hitter= Right Hand (Top Hand)
- Left Handed Hitter= Left Hand (Top Hand)
How can I prevent my batting gloves from ripping or tearing early?
Premature wear is often caused by:
- Rough bat handles or knobs
- Wearing gloves while sliding
- Pulling gloves off incorrectly (by the wristband or one finger)
- Allowing gloves to become overly dry
Handle with care to extend glove life.
Are the batting gloves good for youth players?
Yes! Young hitters often over-grip the bat, which can impact swing mechanics. Jax Web Tech:
- Guides proper hand placement
- Helps youth develop natural, controlled swings
Size Youth Small fits most players 9+ years old
What is the difference between Strap Cuff and Pro Cuff?
Strap Cuff batting gloves feature a double-strap, wrap-around design that delivers enhanced wrist support and stability, allowing for a fully adjustable fit.
Pro Cuff features a classic single-strap design for a clean, traditional fit.
What leather is used on the fielding gloves?
High-quality Steer-hide leather, which is more durable and longer-lasting than Kip leather
Where are the fielding gloves made?
Crafted in Japan by master craftsmen delivering top-tier quality
What size glove should I use?
Comfort always comes first — these are guidelines, not rules.
Position / Recommended Size:
2B / SS11.25" – 11.50"
3B11.50" – 12.00"
Pitcher11.50" – 12.00"
OF12.25" – 12.75"
How should I care for my glove?
Do:
Use mallet work or play catch to break inS
tore safely to avoid flattening
Avoid:
Steaming gloves (dries leather & laces)
Excessive oil (darkens leather)
Oven / microwave / heat exposure
Hot water (weakens glove structure)
2) General Information
Do you offer sales or discounts?
Yes — we run discounts and limited-time offers throughout the year. The best way to stay in the loop is to join our newsletter and follow us on social media for updates.
Do you have an affiliate program?
Yes — we offer an Affiliate Program for athletes, coaches, and creators who believe in what we’re building. Share Jax with your community and earn commissions for every sale you drive. Click here to apply and learn more.
Do you have an ambassador program?
Yes — we offer a free ambassador program called The Dugout — a community built for athletes who live the game. Members get exclusive discounts, free gear, gift cards, early access to new drops, and other inside perks.Click here to learn more.
Do you offer wholesale?
Yes — we offer wholesale partnerships for select retailers, training facilities, and organizations. If you’re interested in carrying Jax, visit this page
Do you offer team discounts?
Yes — teams can apply for special pricing through our Wholesale link.
What are Web Tech Batting Gloves?
Our Web Tech batting gloves have a patented built-in web that sits between your top-hand index finger and thumb. This padded web helps absorb impact and sting on inside pitches. Constructed with D3O®top material for advanced impact resistance, it also reduces over-gripping, promoting a smoother, more fluid swing.
How can I track my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Once your order ships, you’ll receive an email with a tracking number and a link to follow your package in real time.
Do you ship internationally?
We currently offer international shipping for Batting Gloves and Arm Sleeves to all countries, and for Fielding Gloves to select locations, including Canada, Australia, Japan, China, the UK, New Zealand, and Mexico.
3) Returns & Warranty
Our Warranty
Our gloves aren’t indestructible — but we’ve got your back. Premium Cabretta leather is built to perform, and like any natural material, it’ll show some wear with use. We stand behind every product we make, which is why all Jax gear comes with a 120-day warranty from the date of delivery covering any manufacturing defects, and even beyond that, we’ll do our best to make things right. If you run into an issue, email us at info@jaxathletics.com with photos and your order number or proof of purchase.
We Do Not Cover:
Rips from wearing gloves while running the bases
General neglect or improper care
Blisters (a common result of friction — not a product defect)
Flaking (normal wear of the topical spray, not leather damage)
Do you offer Returns/Exchanges?
Yes — we’ve got you covered. We accept returns and exchanges within 30 days as long as the item hasn’t been used. Email info@jaxathletics.com with your order number to start a return or exchange. Items must be unused and within 30 days of purchase. Exchanges may take up to 2 weeks, so we appreciate your patience while we get everything sorted.
How do I make a return or exchange?
Visit our Return & Exchange Portal to easily start your process.
Customer Service
Email: info@jaxathletics.com
Monday–Friday: 9 AM – 5 PM CST
