If you have received a pair of Jax Batting Gloves and realize that they are the wrong size, you can exchange them within two weeks of receiving them, as long as they have not been used. To initiate an exchange, please send a email to info@jaxbattinggloves.com with the subject "Size Exchange" and include your order number. We will then provide a prepaid return label for you to send the gloves back to us. Once we receive the gloves, we will initiate the exchange process and send you the correct size. The exchange process can take up to 2 weeks.
For a faster exchange process, we recommend placing a new order for the desired gloves. We ship Monday-Friday, and most likely, your order will be shipped the next business day. Once we receive the returned gloves and email confirmation, we will promptly issue a refund for the original pair. This will cut down the entire process by a large margin, and lessen the risk of running out of stock in the process of your exchange.
Premature ripping and tearing can be caused by the following:
- Rough patches on bat handles or knobs
- Wearing gloves on base baths and sliding with them on.
- Pulling gloves or using the wristband only
- Pulling gloves off using one finger only
- Allowing gloves to become overly dry
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